Privacy Policy With A Child's Heart Behavioral Health Center Effective Date: 01/01/2015
At With A Child's Heart Behavioral Health Center ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services.
**1. Information We Collect**
We may collect the following types of personal information:
- **Personal Identifiable Information (PII):** Name, address, phone number, email address, date of birth, and emergency contact details. - **Health Information:** Medical history, mental health assessments, and treatment plans as required for therapeutic services. - **Payment Information:** Credit/debit card details, insurance information, and billing addresses. - **Communication Data:** Messages, emails, and any interactions with our office, including phone calls and text messages. - **Website Usage Data:** IP addresses, cookies, browsing activities, and preferences when using our website.
**2. How We Use Your Information**
We use the collected information to:
- Provide mental health services, assessments, and treatment plans. - Schedule and manage appointments. - Process payments and insurance claims. - Respond to inquiries and provide customer support. - Send updates, reminders, and important notifications related to your treatment and our services. - Improve our website, services, and patient experience.
**3. Confidentiality & Data Protection**
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. All records are kept confidential and comply with HIPAA (Health Insurance Portability and Accountability Act) regulations.
**4. Sharing Your Information**
We do not sell or share your personal information with third parties, except in the following circumstances:
- With your explicit consent. - When required by law or legal proceedings. - With insurance providers for billing and claims processing. - To protect the safety of you, others, or comply with ethical and legal obligations.
**5. Phone and Text Message Communication**
We may use phone calls and text messages to communicate important appointment reminders, updates, and other service-related notifications. By providing your phone number, you consent to receive text messages and calls from us.
**Opt-In and Opt-Out for Text Messages:**
- **Opt-In:** By scheduling an appointment or engaging in our services, you consent to receive text messages for appointment reminders, billing alerts, and service updates. - **Opt-Out:** You may opt out of text messages at any time by replying "STOP" to any message. If you choose to opt out, you may miss important service-related communications, and you may need to contact our office for alternative communication methods. - **Message and Data Rates:** Standard message and data rates may apply based on your mobile carrier.
6. Your Rights & Choices
You have the right to:
- Request access to your personal records. - Correct inaccurate or incomplete information. - Withdraw consent for non-essential communications. - Request deletion of your information where applicable.
To exercise your rights, please contact us at 770-224-7245
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on our website with the updated effective date.
8. Contact Information**
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
With A Child's Heart Behavioral Health Center 3395 Sixes Road Suite 2302 Canton, Ga 30114
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.