**Terms and Conditions** **With A Child's Heart Behavioral Health Center** **Effective Date: 01/01/2015**
Welcome to With A Child's Heart Behavioral Health Center ("we," "our," or "us"). By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use our services.
## **1. Services Provided**
We offer mental health services, including therapy, assessments, and consultations. Our services are provided by licensed professionals and are subject to availability.
## **2. Eligibility**
To use our services, you must be at least 18 years old or have parental/guardian consent. You agree to provide accurate and complete information when engaging with our services.
## **3. Appointments and Cancellations**
Appointments must be scheduled in advance. Cancellations require at least 24 hours’ notice. Late cancellations or missed appointments may be subject to a fee. We reserve the right to reschedule or cancel appointments when necessary.
## **4. Payment and Billing**
Payment for services is due at the time of appointment unless otherwise agreed. We accept various payment methods, including insurance, credit/debit cards, and cash. Clients are responsible for any copays, deductibles, or uncovered services. Outstanding balances may result in suspension of services until payment is received.
## **5. Confidentiality and Privacy**
All client information is confidential and protected under HIPAA. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
## **6. Communication and Text Message Policy**
We may send appointment reminders, updates, and service-related notifications via phone and text messages.
### **Opt-In and Opt-Out for Text Messages:**
By providing your phone number, you consent to receive text messages. You may opt out at any time by replying "STOP" to discontinue messages. Standard message and data rates may apply based on your mobile carrier. Users will receive messages approximately once a week or as needed based on service updates. For assistance, text "HELP."
## **7. Code of Conduct**
By using our services, you agree to treat our staff and other clients with respect, follow the guidance and recommendations of your therapist, and refrain from disruptive or inappropriate behavior.
## **8. Liability Disclaimer**
While we strive to provide the highest quality care, we are not liable for any adverse effects resulting from the use of our services. Mental health treatment outcomes vary by individual, and no guarantees are made regarding specific results.
## **9. Termination of Services**
We reserve the right to terminate services if a client fails to comply with these Terms and Conditions, if there is a conflict of interest or safety concern, or if the client no longer requires or benefits from our services.
## **10. Changes to Terms and Conditions**
We may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.
## **11. Contact Information**
For questions or concerns regarding these Terms and Conditions, please contact us:
**With A Child's Heart Behavioral Health Center** 3395 Sixes Road Suite 2302 770-224-7245 [[email protected]](mailto\:[email protected])
## **12. Privacy Policy URL**
For details on how we handle personal information, please review our full Privacy Policy https://www.withachildsheartbhc.com/privacypolicy
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.